Bank of America Help Center - Get Your Questions Answered (2024)

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Bank of America Help Center - Get Your Questions Answered (8)

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Bank of America Help Center - Get Your Questions Answered (10)

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Our Client Care Commitment

We know you work hard to make life better for yourself and the people you care about most. We believe in providing solutions to help you do this throughout your life. Because we value your relationship with us, our promise to you is to always listen to you, provide advice when you need it, and strive to exceed your expectations. Every one of us at Bank of America believes in this promise and strives to deliver on it each day. And it's the reason we will always approach your needs with a question centered squarely on you.

What would you like the power to do?®

  • If an advisor or the firm is registered
  • What has been disclosed to regulators
  • About an advisor's past experience
  • What an advisor or firm is qualified to do

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By clicking \"Continue\", you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

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Important notice: you are now leaving Merrill

By clicking continue, you will be taken to a website that is not affiliated with Merrill and may offer a different privacy policy and level of security. Merrill is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.

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It's possible that the content, applications and other documents related with specific products and services on that page may only be available in English. Before choosing a product or service, please make sure you have read and understood all terms and conditions provided.

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Bank of America Help Center - Get Your Questions Answered (2024)


Bank of America Help Center - Get Your Questions Answered? ›

In person - visit us at a financial center near you. You can make an appointment and schedule a time that's convenient for you. Phone - call us anytime at 800.432.1000 and please have your account number ready.

Does Bank of America have live chat support? ›

Depending on the products and services you're looking for, online chat may be available. If so, you'll see a link or be invited to chat when agents are available. The chat link can generally be found near the bottom of the page or will appear on the right-hand side of the page.

How do I speak directly to a Bank of America representative? ›

Contact us
  1. Contact us.
  2. Schedule an appointment.
  3. Schedule an appointment.
  4. Call us.
  5. Phone number:844.375.7028.

Can I call my Bank to ask questions? ›

Contact us • Customer Assistance • Customer Service. Or the phone number might be on a card the bank gave you, such as your: debit card • credit card. Some banks have phone banking services just for First Nations people who live far away from any cities or towns.

Does Bank of America still use challenge questions? ›

Bank of America Corporate Information Security requires that a minimum of six challenge questions be established when used to verify your identity.

Is live chat customer service? ›

Live chat can be with a real person or with a chatbot. In some cases, live chat is managed by human customer service representatives who engage in real-time conversations with users. In other cases, live chat may be automated and handled by AI-powered chatbots.

How can I talk to Bank customer care? ›

Customer Care Numbers:
  1. 1800 1800.
  2. 1800 2021.
  3. 1800 103 2222.
  4. 1800 180 2222.
  5. 0120-2490000.

How do I file a complaint with Bank of America customer service? ›

Customers. For assistance with Bank of America products and services, call toll free on 800.432. 1000, or visit the Bank of America website at Additional toll free numbers for specific products and services are list listed on our website at

How to speak to a human on phone? ›

If the automated message asks you to dial a number, press "0" once or 20 times. You can also wait for the call to direct you to an operator. If the message asks you to speak into the microphone, say "I would like to speak to a person" or "complaint." If that doesn't work, mumble until it sends you to customer service.

Does Bank of America have good customer service? ›

Bank of America announced today that it has been recognized as number one in customer satisfaction in the J.D. Power 2022 U.S. Merchant Services Satisfaction Study. J.D. Power is a global leader in consumer insights, data, analytics, and advisory services that help clients drive growth and profitability.

How do I talk to Access bank customer care online? ›

Please feel free to reach us on any of the following channels, providing your transaction amount and beneficiary details where applicable.
  1. Complaints - Complaint/Enquiry/Service/Resolution Form.
  2. Email -
  3. Live Chat.
  4. Social Media - Facebook, Instagram, Twitter.
  5. WhatsApp Banking - 09090901901.

What is the 13 2221 phone number? ›

You can update your details in NetBank, or contact our banking enquiries team on 13 2221 (6am to 10pm, any day).

What will the bank not ask you? ›

Your bank will never ask you to provide sensitive personal information like your Bank Verification Number (BVN), National Identity Number (NIN), account number, or address over the phone, email, SMS, or other channels. If someone claiming to be from your bank asks for this information, it is likely a scam.

What are the weaknesses of Bank of America? ›

Weaknesses. High Levels of Debt: Despite its strong balance sheet, BAC has high levels of debt, which could pose financial risks. High debt levels can increase the company's interest expenses and reduce its financial flexibility, potentially impacting its profitability and ability to invest in growth opportunities.

What is the 3 12 rule Bank of America? ›

The 3/12 Rule expands on the previously mentioned 2/3/4 Rule by stipulating that a cardmember will not be approved for any new personal or business credit card by BoA if they have opened three or more new credit cards in the past 12 months.

What is the Bank of America customer service number? ›

Does Bank of America have online services? ›

Stay connected to your accounts through Mobile and Online Banking with these great features: Set up unusual activity alerts. Pay bills and set up recurring payments. Deposit checks and get immediate confirmation with our Mobile Banking app.

What is the name of Bank of America chatbot? ›

Erica® is here for you, your life and your goals. Spend, save and plan smarter with Erica, your virtual financial assistant.

What is live chat in banking? ›

In simple terms, chat banking is a unique way of offering banking services. It enables financial institutions to let their customers perform transactions, buy products/services, report problems, check balances, pay bills, find relevant information, and more, efficiently.

Is there a 24 hour Bank of America customer service number? ›

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