Q: What is Sparklight TV?
A: Sparklight TV is Live TV made simple. With the Sparklight TV service you can view Sparklight TV service on a smart TV, PC, tablet, smartphone or streaming device like Apple TV or Fire TV Stick. In addition, the cloud-based DVR feature allows you to set recordings via an app on any compatible device – including Smart TVs, laptops, computers, tablets and smartphone – and watch content on your terms. To make the switch from cable to Sparklight TV, log in to your Sparklight online account and click “Switch to Sparklight TV.”
Q: How is Sparklight TV different than Cable TV?
A:Sparklight TV uses an app on a compatible device (such as a smart TV, PC, Tablet, smartphone, or streaming device like Apple TV or Fire Stick) and delivers it to your device using your home WiFi signal. Cable TV is delivered directly to your TV using a wired cable line and cable box for each TV.
Q: When will Sparklight TV be available in my area?
A: Sparklight TV is now available in all markets.
Q: How does Sparklight TV work?
A:Sparklight TV is IPTV, or Internet Protocol Television, which means television content is delivered over the Internet. Sparklight TV allows you to watch the same programming you currently enjoy on cable TV via the Internet – so you can make almost any screen in your home a TV screen – whether it’s a smart TV, PC, tablet or smartphone.
Q: Can I keep my traditional cable TV service?
A:We will be transitioning all Sparklight markets to Sparklight TV on a market-by-market basis, at which time we will no longer be offering traditional linear cable TV service which requires a cable box. Existing Cable TV customers will be contacted directly when Sparklight TV service is available for their home.
Q: What streaming devices are compatible with Sparklight TV?
A:Sparklight TV is compatible with popular streaming devices including Amazon Fire TV, Android TV, and Apple TV; Android and Apple phones and tablets; Smart TVs that have built-in Amazon Fire TV or Android TV; as well as computers using Chrome, Firefox or Edge browsers. View the complete list here.
Q: How do I watch Sparklight TV?
A: Once Sparklight TV is available in your area and you’ve signed up for Sparklight TV service, you’ll be able to download the Sparklight TV app to your smart TV, streaming device, or mobile app to watch Live TV from any screen in your home – whether it’s a smart TV, PC, tablet or smartphone.
Q: Can I watch Sparklight TV when I’m not home?
A:No, Sparklight TV, like Cable TV is for in-home viewing only. Sparklight TV or cable customers at the Standard level and above can access programming outside their home using Sparklight’s TV Everywhere, just as cable customers do today via programmer apps.
Q: Do I use the same account to log in for Sparklight TV, TV Everywhere, and the Sparklight portal?
A: Logins for Sparklight TV, TV Everywhere, and Sparklight’s online customer portal are each created separately by the customer. Changing any information – such as a password – on one will not change the others.
Q: I don’t have a streaming account. How do I set one up?
A: Once customers sign up for Sparklight TV, they will create a username and then can download the Sparklight TV app and stream Sparklight TV via Amazon Fire TV, Apple TV, or Android TV.
- Visit Amazon.com to create your free Amazon account. Note that you will need to provide an email address or mobile phone number.
- Visit apple.com to create your Apple TV account. Note that you will need to provide an email address.
- Visit Google Play to create an account for viewing Android TV.
Q: I don’t have an email address but it’s required for a Sparklight TV account. How do I set one up?
A: Premium email services (such as Gmail, Mail.com, and Yahoo), are available at no cost and offer an array of functionalities.
To create an email account with one of these free providers, visit:
- Gmail: http://mail.google.com/mail
- Mail: https://www.mail.com/mail/
- Yahoo: https://mail.yahoo.com/
Q: What channels are available with Sparklight TV?
A:For the most part, your channel offerings will remain the same, but the channel locations on your lineup will change. Sparklight TV Service packages and lineups can be found by visiting:www.sparklight.com/cabletv.
Your current channel line-up can be found by visitingwww.sparklight.com/cabletv/channel-lineup.
Q. Will I be able to transfer my DVR recordings to Sparklight TV?
A:No, unfortunately customers will not be able to transfer their DVR recordings over to Sparklight TV.
Q: Can I use my own modem?
A: Sparklight Internet customers with Sparklight TV can use their own modem, provided it is Docsis 3.0 or higher. Sparklight TV customers without Internet service through Sparklight will need to lease a Sparklight modem at $12.50/month.
Q: How do I make the switch from Cable TV to Sparklight TV?
A: Please call us at 877-687-1330 to request a switch to Sparklight TV.
Q. What if I don’t have Internet service? Can I still get Sparklight TV?
A.Customers without Sparklight Internet service can get Sparklight TV by adding Sparklight Internet service or installing a Sparklight modem with WiFi capabilities that will enable them to access Sparklight TV only for a $10.50/month modem rental fee.
Q: Does a technician need to come to my home and do anything?
A: If you have Sparklight Internet, a technician does not need to visit your home – you can make the switch today by logging into the customer portal and following the easy steps to switch. If you don’t have Sparklight Internet service, a technician will need to visit your home to install Internet service or a Sparklight TV Modem.
Q: Who should I contact if for assistance with Sparklight TV?
A: Please visit support.sparklight.com/SparklightTV for troubleshooting tips or contact us at 877-687-1330.
